Progressive Flooring & Services is committed to providing our customers with the highest standard of service in the industry. Over the past thirty-three years, we have developed a comprehensive process of monitoring and validating our client’s satisfaction, and we have continued to refine our approach to quality assurance based on their valuable feedback.
Our process is broken down into four distinct phases:
First, we require our client’s onsite representative to complete a Client Sign-Off of our installer’s work at completion.
The Client Sign-Off is followed up by a Client Satisfaction Survey that is sent to the client location a few weeks after the work is completed to gather feedback about our communication, scheduling, installation, and professionalism during the project.
If necessary, a PF&S representative will follow up with the client immediately after receiving the survey to resolve any issues.
Finally, client feedback is regularly shared with all of our Project Managers and installers to provide continual education and reminders about how every member of the PF&S team impacts the client’s experience, and ultimately their level of satisfaction.
At Progressive, we are always looking for new ways to improve our procedures by leveraging client feedback and keeping them actively engaged in our Quality Assurance process.